SHIPPING POLICY

 

You can trust that your order, whether it’s for MosaicTilePro.com in Florida or a custom ceramic tile mosaic in California, will be quickly processed and safely delivered. We can ship products anywhere in the United States using Ground and Air options provided by UPS, Fed Ex and the US Postal Service. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.

Our shipping charges are determined by the weight and your zip code, excluding applicable sales tax. As soon as we receive your tracking number we will forward it to you by email.
Some shipments will require signature upon delivering.

All Next Day Air and 2nd Day Air orders must be received by 11 AM EST in order to assure delivery times.

RETURN POLICY

 

If you are dissatisfied with your MosaicTilePro.com order for any reason, you can return your items for a prompt refund or exchange. The original shipping and handling charges are not refundable. Return shipping charges are the responsibility of the purchaser. You may return most items sold by MosaicTilePro.com within 30 days of delivery for a full refund less a 20% restocking fee. We reserve the right to apply your refund either as a credit to your charge card or we may choose to issue a check and mail it to you.

If the return is a result of our error, MosaicTilePro.com will refund the item cost and pay for your return shipping.

Custom orders are not returnable. Please ensure that you have a complete understanding of your custom project and have signed and returned the authorization form to MosaicTilePro.com before work has begun.

Please call 941-932-0401 prior to shipping back returned product. You will need a Return Authorization Number prior to acceptance and shipping address for any returned items. Once you receive your Return Authorization Number, please mail your package in a prepaid, insured, traceable method to the address given.

If your package arrives damaged, please call us so we can determine if the damage is from shipping or improper package opening.

MosaicTilePro.com is not responsible for damage due to improper package opening or damage during installation.